MOON & CO

PRIVACY POLICY
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Moon & Co Sales Ltd Moon & Co (Caldicot) Ltd

Last updated: 17th April 2026

Moon & Co (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy applies to all of our services, including both our sales and lettings operations. Explaining what data we collect, why we collect it, how we use it, and the rights you have under UK GDPR and the Data Protection Act 2018.

  1. Who We Are

We act as the Data Controller for the personal information we collect.

Moon & Co Sales Ltd Moon & Co (Caldicot) Ltd Unit 4D, Old Pill Farm Industrial Estate The Pill, Caldicot Monmouthshire, Wales NP26 5JH

Email: sales@thinkmoon.co.uk / lettings@thinkmoon.co.uk

  1. The Information We Collect

We collect only the information we need to run our business and provide our services.

Information you give us

  • Name
  • Address
  • Email address
  • Telephone number
  • Details you provide when contacting us or completing forms
  • Information relating to services you request or contracts you enter into

Information collected automatically

When you visit our website, we collect basic technical information such as:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Cookies and analytics data

Analytics

We use Google Analytics to understand how visitors use our website. You can read Google’s privacy information here: https://www.google.com/intl/en/policies/privacy/

You can opt out here: https://tools.google.com/dlpage/gaoptout

  1. Why We Use Your Information

We use your information for the following reasons:

To provide our services (Contract)

  • Responding to enquiries
  • Managing your account
  • Delivering services you have requested

For our legitimate business interests

  • Running and improving our website
  • Keeping records
  • Communicating with you about services you have requested

With your consent

  • When you ask us to contact you or submit information voluntarily

To comply with the law

  • Where we must keep records or provide information to authorities

We do not use your data for automated decision‑making or profiling.

  1. How We Share Your Information

We only share your information when necessary and always securely.

We may share your data with:

  • Employees who need it to carry out their work
  • Trusted contractors, freelancers, or service providers
  • IT and hosting providers
  • Professional advisers (e.g., legal or accounting)

All third parties must follow our instructions and comply with UK GDPR.

We never sell your data. We never share your data for marketing.

We may share information if required by law, such as with regulators or law enforcement.

  1. International Transfers

Some providers (such as Google) may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses
  • UK Addendum
  • Adequacy decisions
  1. How Long We Keep Your Information

We keep your information only for as long as necessary for:

  • The purpose it was collected
  • Legal or regulatory requirements
  • Contractual obligations
  • Potential disputes or claims

When we no longer need your information, we delete it securely.

  1. How We Protect Your Information

We use appropriate technical and organisational measures, including:

  • Secure servers
  • Access controls
  • Staff confidentiality obligations
  • Regular security reviews
  1. Your Rights

You have the right to:

  • Access the information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your information
  • Restrict or object to how we use your information
  • Request a copy of your data in a portable format
  • Withdraw consent (where consent is used)

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.

ICO website: https://www.ico.org.uk

To exercise your rights, contact us at: contact@thinkmoon.co.uk

  1. Cookies

Our website uses cookies to:

  • Improve functionality
  • Analyse website traffic
  • Enhance user experience

You can control cookies through your browser settings. More information: http://www.allaboutcookies.org

  1. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

  1. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at:

Moon & Co Sales Ltd / Moon & Co (Caldicot) Ltd Unit 4D, Old Pill Farm Industrial Estate The Pill, Caldicot Monmouthshire, Wales NP26 5JH

Email: sales@thinkmoon.co.uk / lettings@thinkmoon.co.uk